Warranty Request

Bracketron Defective Product Exchange Policy
Products deemed defective and purchased up to 1 year of the receipt date are eligible for a product exchange.
Products purchased beyond 1 year of the invoice date are not eligible for exchange.

A Receipt is Required for all Exchanges. We do not offer refunds. Refunds can only be done through the retailer you purchased the product from, within their own return guidelines.

All products returned to Bracketron must include a Return Authorization Form, completed in its entirety. The original receipt or packing slip must also be included with your return. Products submitted to Bracketron without a completed Return Authorization Form will be returned.

Shipping and Shipping Charges
Bracketron is not responsible for refunding the shipping costs for returned products. The customer is responsible for all shipping costs.
When sending back your return we recommend sending an item with either a tracking number or a delivery confirmation number to ensure it safely arrives.
USPS Priority Mail or UPS Ground will be used for all return exchange shipments and is solely at the discretion of Bracketron.

Return Merchandise Authorization Form
Download & Print the Return Authorization Form
 For all other inquiries please Contact Us

Bracketron Limited Warranty

Bracketron warrants this product against defects in material or workmanship for a period of one (1) year from the date of purchase. Bracketron, at its option, may repair or replace with a new or refurbished product, any product which Bracketron determines to be defective. "Refurbished" means any product that has been returned to its original specifications. To obtain warranty services, you must deliver the product, freight prepaid, to Bracketron  at 21 Commerce Dr. Cranbury, NJ 08512. A dated purchase receipt MUST accompany the returned product. This Limited Warranty shall apply to any repair or replacement product for the remainder of the original Limited Warranty or for a period of ninety (90) days – whichever is longer. BRACKETRON SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. FURTHER, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.