Refund policy

 Bracketron.com  Return, Refund, and Cancellation Policies 

At Bracketron.com, we are committed to providing a professional, efficient, and transparent experience for our valued customers in order cancellations, returns, and refunds. Please take a moment to familiarize yourself with our policies.

Please note that our return policy exclusively pertains to purchases made directly on Bracketron.com. If you purchased through one of our authorized retailers, you must adhere to their specific return and refund policies. Please get in touch with the retailer where the purchase was made for assistance with any returns or issues related to such transactions. Our return policy applies solely to purchases made through our official website, Bracketron.com.

Cancellation of Orders:

  • If, for any reason, you find it necessary to cancel your order, we request that you promptly Contact Us .
  • It is essential to note that once a product has been marked as "shipped," a cancellation is no longer viable. In such instances, the intended recipient must receive the shipment before initiating a return merchandise authorization.

Return Merchandise Authorization (RMA):

  • To facilitate your return process, we encourage you to Contact Us to request a return merchandise authorization (RMA).

Return for Refund:

  • We accept merchandise returns for refunds within a 14-day window from the date of receipt of your package.
  • In cases where a return authorization is secured within the 14 days, it is essential to know that the refund may be subject to a 15% restocking fee.
  • Returned items must exhibit a condition that we term "New and Original." This condition must be maintained upon return receipt and subsequent inspection.
  • We recommend that you retain all packaging materials for at least 14 days if you intend to return all or a portion of your order for a refund.
  • Please be aware that the responsibility for the shipping cost of returning the merchandise lies with the customer.
  • In the event of a refund request, it is imperative to understand that shipping costs are non-refundable.
  • All returns must fully complement original manufacturer-supplied products, documents, packaging, and accessories. These items must be free from any form of damage and must retain a brand-new condition.
  • Items and packaging must remain unmarred, unhandled, and untampered by unauthorized individuals.
  • We employ a unique serial number tracking system to monitor our products. All returned products need to align with their scanned serial number for acceptance.
  • Should you foresee the potential need for warranty repairs, keeping all packaging materials for a minimum of 365 days is prudent. Please be aware that return shipping becomes the customer's responsibility in such instances.
  • The custody of personal data or items left in returned merchandise rests with the customer.
  • When initiating a return, we kindly request that you enclose a brief note that briefly outlines the reason for your return.
  • To safeguard your return shipment, we strongly recommend utilizing a shipping method equipped with insurance and requiring a signature.

Non-Returnable Products:

  • To be considered returnable, products must be preserved in their original manufacturer-supplied box with all original accessories. Furthermore, they should display no indications of damage.
  • Failure to meet the specified terms renders a product non-returnable, even if it is intended for warranty replacement or refund.
  • In returning products classified as non-returnable, please note that the product will be photographed for evidential purposes, rejected as a return, and dispatched back to the customer at the customer's expense.
  • Where relevant, the seller retains the discretion to impose a restocking fee and may opt to resell the item in its current condition.
  • Other non-returnable items are those encompassed by manufacturer-boxed items that lack essential accessories such as remote controls, cords, and cables.
  • In cases where standard manufacturer accessories are absent from the returned manufacturer box, the item will be returned to the customer at the customer's expense.
  • Kindly be aware that we cannot accept returns for refunds or replacements for underwater equipment or products that have been submerged in water.

Refund Processing:

  • Upon processing a refund, we kindly request your patience in allowing for 7-10 business days for the refund to be duly posted to your account.

At Bracketron.com, we hold your satisfaction in high regard, and our dedicated customer support team is readily available to address any inquiries or provide assistance throughout the return process. Please do not hesitate to contact us if you require guidance or support.

We sincerely appreciate your choice of Bracketron.com as your shopping destination.

Warm regards,

Bracketron Support Team